Home
Solutions
Login
IT Help Desk
215-898-4824
Home
Home
Solutions
Sign in
Search
Solution home
General
FAQ
2
Hours of Operation
Public computer usage
Printing
0
Phone service
2
Website for Penn phone service
PennFlex Phone Instructions
Internet Browsers
3
Import/Export favorites and bookmarks to and from Chrome
How to clear cache, cookies, and browsing history
Where are my downloads
Windows
5
Map a network drive in Windows 10
How to find your computer's IP address
Reset a known computer password - Windows 10
How to determine if I'm using 64-bit OS
How to Remote into your office PC from a library public computer
MAC
3
How to connect to a server or share folder on a Mac
How to find your computer's name
How to find your computer's IP address
Email
3
How to reset your Outlook password
Log into your O365 Account
Open a shared mailbox or calendar
Adobe
2
How to reset your University of Pennsylvania Adobe.com password
Which adobe applications are available to library staff?
Office 365
3
How to reset O365 password
Getting started with One Drive
O365 Two Factor Authentication basics
Wifi
2
Getting bad/poor wifi connection
Connecting to AirPennNet
Public computing / classrooms conference rooms / event support
3
Get help technical support during Conferences/Events
Best Practices for a Secure Zoom Meeting
Student Cannot Log into Lib Public Computers
Antivirus Software
1
Antivirus Software for your Personal Devices (Sophos Home)