IT Help Desk

FAQ 2

• Hours of Operation
• Public computer usage

Printing 0

Phone service 2

• Website for Penn phone service
• PennFlex Phone Instructions

Internet Browsers 3

• Import/Export favorites and bookmarks to and from Chrome
• How to clear cache, cookies, and browsing history
• Where are my downloads

Windows 5

• Map a network drive in Windows 10
• How to find your computer's IP address
• Reset a known computer password - Windows 10
• How to determine if I'm using 64-bit OS
• How to Remote into your office PC from a library public computer

MAC 3

• How to connect to a server or share folder on a Mac
• How to find your computer's name
• How to find your computer's IP address

Email 3

• How to reset your Outlook password
• Log into your O365 Account
• Open a shared mailbox or calendar

Adobe 2

• How to reset your University of Pennsylvania Adobe.com password
• Which adobe applications are available to library staff?

Office 365 3

• How to reset O365 password
• Getting started with One Drive
• O365 Two Factor Authentication basics

Wifi 2

• Getting bad/poor wifi connection
• Connecting to AirPennNet

Public computing / classrooms conference rooms / event support 3

• Get help technical support during Conferences/Events
• Best Practices for a Secure Zoom Meeting
• Student Cannot Log into Lib Public Computers

Antivirus Software 1

• Antivirus Software for your Personal Devices (Sophos Home)