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FAQ 2
  • Hours of Operation
  • Public computer usage
Printing 0
Phone service 2
  • Website for Penn phone service
  • PennFlex Phone Instructions
Internet Browsers 3
  • Import/Export favorites and bookmarks to and from Chrome
  • How to clear cache, cookies, and browsing history
  • Where are my downloads
Windows 5
  • Map a network drive in Windows 10
  • How to find your computer's IP address
  • Reset a known computer password - Windows 10
  • How to determine if I'm using 64-bit OS
  • How to Remote into your office PC from a library public computer
MAC 3
  • How to connect to a server or share folder on a Mac
  • How to find your computer's name
  • How to find your computer's IP address
Email 3
  • How to reset your Outlook password
  • Log into your O365 Account
  • Open a shared mailbox or calendar
Adobe 2
  • How to reset your University of Pennsylvania Adobe.com password
  • Which adobe applications are available to library staff?
Office 365 3
  • How to reset O365 password
  • Getting started with One Drive
  • O365 Two Factor Authentication basics
Wifi 2
  • Getting bad/poor wifi connection
  • Connecting to AirPennNet
Public computing / classrooms conference rooms / event support 3
  • Get help technical support during Conferences/Events
  • Best Practices for a Secure Zoom Meeting
  • Student Cannot Log into Lib Public Computers
Antivirus Software 1
  • Antivirus Software for your Personal Devices (Sophos Home)
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