Penn is upgrading it’s on campus telephone system over the next year.  This will involve a behind the scenes transition between telephone carriers, the replacement  of physical telephones, and the introduction of several new features.  The Libraries will migrate to the new system, called PennFlex Phone, in phases over the next several months.


Details about the new phone service are available here:


The migration to the new PennFlex phone system has been completed at the following locations:

   - Van Pelt-Dietrich Library Center on April 28th, 2021


What you need to know:


You can download backups of your existing voicemail messages and retrieve a new temporary voicemail passcode here.


Links related to new phone service:

To change phone service settings go here: Vonage Enterprise Penn User Portal and click the End User button.  Log in with your PennKey.

Instructions for checking voicemail and changing your passcode are here.


Learning about the new Poly VVX 401 phones:  

ISC has prepared a video tutorial to the new Poly VVX 401, available here.

A downloadable Poly VVX401 quick start guide is available here

Client and Computing services will provide migration updates via email as needed.