Penn Libraries IT Help Desk

FAQ 3

• Hours of Operation
• Zoom Workplace
• Infomation about OneDrive and SharePoint

Phone service 1

• PennFlex Phone Instructions

Internet Browsers 4

• Export/Import Bookmarks to and from Chrome
• How to clear cache, cookies, and browsing history
• Export/Import Bookmarks to and from Firefox
• Export/Import Favorites to and from Edge

Windows 6

• Map a network drive in Windows 10
• How to find your computer's IP address
• Reset a known computer password - Windows 10
• How to determine if I'm using 64-bit OS
• How to Remote into your office PC from a library public computer

See all 6 articles

MAC 4

• How to connect to a server or share folder on a Mac
• How to find your computer's IP address
• Mac - Admin on Demand
• Install and Update Software via the Jamf Service Application

Email 1

• Open a shared mailbox

Adobe 2

• How to reset your University of Pennsylvania Adobe.com password
• How to use Adobe Creative Cloud

Office 365 3

• How to reset O365 password
• Getting started with One Drive
• O365 Two Factor Authentication basics

Wifi 2

• Connecting to AirPennNet
• Connecting to AirPennNet-Device

Antivirus Software 1

• Antivirus Software for your Personal Devices (Sophos Home)

Two-Step Verification 2

• How to Enroll in Two-Step Verification
• New Phone - Activating Duo Mobile

Virtual Lab 3

• About the vLab
• Connecting to the vLab
• Frequently Asked Questions